Terms & Conditions

1. Enrolment & Fees

Enrolment

Enrolment prior to class commencement is essential. Enrolments are open to all persons over the age of 18 years (except for programs designed for children).

Material Costs

Any additional costs will be advised by your tutor. Most practical classes incur some material costs; these are kept as low as possible.

Pricing

Course and material prices are subject to change at any time without notice.

Concessions

Seniors Concessions

A 5% discount is available on all courses on presentation of a NSW State Government Seniors Card. Concessions are only granted at the time of enrolment. The Seniors Card discount cannot be used in conjunction with Centrelink concessions.

Concessions

A $25 flat discount is available on most courses (unless otherwise specified) to people in receipt of a FULL Centrelink or FULL Veterans Affairs service pension only. Concessions are only granted at the time of enrolment and only on presentation of a current counter letter from Centrelink, or proof of a FULL Veterans Affairs pension confirming the nature of your FULL pension or that you are unemployed. Limit one concession per term, per individual. At this time, we are unable to process concessions through Online Enrolment.

Tax Invoice & Enrolment Confirmation

You will receive your enrolment confirmation and tax invoice by email.

2. Refunds & Changes to Enrolment

Non-Accredited Courses

When SGSCC Cancels a Course

If the College cancels a course before commencement, students will be offered one of the following:

·       Transfer to an alternative course.

·       A credit note for future enrolment.

·       A refund (no administration fee applies).

·       All refunds will be paid to the person or organisation that originally paid the fees.

Requested by a Student

More Than Seven (7) Days Before Course Commencement

Transfers   

With more than 7 days’ notice before commencement, students may transfer to another course. Fees paid will be credited to the new enrolment: pay any difference if the new course costs more, or receive a refund of the difference if it costs less. To arrange a transfer, contact Customer Service on 02 9528 3344. No administration fee applies.

Credit Note for future enrolment 

With more than 7 days’ notice before commencement, students may request a credit note for future enrolment. A numbered credit note will be issued, recorded on the student’s file, and applied to the next enrolment. If the new course costs more, pay the difference before commencement; if it costs less, any remaining balance stays on the student record. Request in person or call Customer Service on 02 9528 3344. No administration fee applies.

·       Credit notes are valid for three (3) years.

·       Credit notes cannot be cashed out for a refund at expiry.

·       Credit notes are not transferable.

Enrolment credit may be used to purchase a gift voucher for future use.

Refunds

With more than 7 days’ notice before commencement, students may request a refund by emailing enquiries@sgscc.edu.au. Refunds are processed within 10 working days, less a $25 administration fee (incl. GST).

Less Than Seven (7) Days Before Course Commencement

If a student withdraws with less than 7 days’ notice, the College will consider (depending on the circumstances) holding the course fees as credit or transferring the student to an alternative course.

Any credit note issued is valid for three (3) years and may be used only for enrolling in a future course at SGSCC, subject to the College’s terms and conditions.

·       Credit notes are valid for three (3) years.

·       Credit notes cannot be cashed out for a refund at expiry.

·       Credit notes are not transferable.

·       An enrolment credit may be used to purchase a gift voucher for future use.

·       An administration fee of $25 will be deducted from your credit.

NB: Materials and consumables purchased as part of your original enrolment are not refundable.

Other than in cases of extreme hardship, no refunds are available less than 7 days before course commencement.

Refunds Requested After Commencement

The College does not generally issue refunds to students who have commenced their course. Exceptions may include disruption to course delivery, substantive quality issues, and exceptional hardship.

Disruption to course delivery: In the unlikely event that the College is unable to deliver your course in full:

·       You may choose to receive a refund of the relevant tuition fees, accept a place in another course, or receive a credit note.

·       Transfer/Credit: You may be offered enrolment in a suitable alternative course or provided a credit note for enrolling in a future course at the College. Credit is valid for three (3) years only. Credit notes cannot be cashed out for a refund at expiry.

·       Refund: The refund amount will be for the undelivered part of your course and will be paid within 10 working days of the date the course ceased being provided.

Substantive quality issues

The College aims to provide a quality learning experience. If a student believes a course has not provided a quality learning experience, they may seek redress and/or a refund.

Circumstances may include where the course delivered does not match what was promised in the course description, or where the quality of teaching, venue or equipment is not up to a reasonable standard.

The complaint will be reviewed by a staff member, who may seek further information including the tutor’s opinion, an independent subject expert’s opinion, and/or a survey of other class members. If the complaint is substantiated, the College may issue a full refund, a partial refund, an offer of credit to the same course in a future term, a reassessment of the student, or another appropriate remedy depending on the outcome.

Refunds Requested For Hardship

If a student does not commence a course due to sickness or personal crises, or commences a course but cannot continue due to sickness or personal crises, the student may be given due consideration for a partial refund by outlining their reasons in writing to enquiries@sgscc.edu.au.

Any refund is at the discretion of the College and may incur an administration fee of $25 (incl. GST). Substantiating evidence may be required. If approved, the refund will be paid within 10 working days of the date the Request for Refund is received.

Your Rights

This refund policy does not remove a student’s right to take further action under Australia’s consumer protection laws.

If a student is not satisfied with the College’s decision, the matter may be referred to the NSW Department of Fair Trading.

3. Accredited Training & Program-Specific Refunds

Accredited Courses

SGSCC International Tuition Protection Service Provisions and Refunds

Please see SGSCC International Refund Policy:

INTP006 Tuition Protection Service Provisions and Refunds

SGSCC WorkSkills Payment of Fees and Refunds

Please see SGSCC WorkSkills Refund Policy:

Payment of Fees and Refund Policy

4. Learning Environment, Safety & Student Responsibilities

Membership

College membership (an additional $10 per annum) allows you to contribute to the governance of the College. Membership entitles you to vote at Annual General Meetings and, if you wish, to nominate for a place on the College Council. It also entitles you to receive a mailed copy of our course brochure each term for 12 months.

Tutors

Due to unforeseen circumstances, tutors may occasionally be replaced by others with appropriate qualifications and experience.

Venue Regulations

All venues are non-smoking. Parking on the grounds (for students, tutors, employees and all other persons) is at your own risk; please park only in marked spaces. Non-enrolled persons, including children, are not permitted to attend classes.

WHS Regulations

No smoking is permitted on school grounds in accordance with Department of School Education regulations.

Access and Equity Policy

The College will endeavour to provide access for all people regardless of background. Access for people with disabilities depends on the access, facilities and resources available at the relevant government school or venue used by the College. Many schools have limited access; however, the College will make any special arrangements that are practicable to meet the needs of people with disabilities. The disAbility Manager will endeavour to provide support for students and staff where appropriate.

Diversity and Special Assistance

SGSCC is committed to providing access for all people, including those with learning difficulties, disabilities, or who need language assistance. Where possible, SGSCC will endeavour to tailor courses and assessments to a person’s needs—please indicate any requirements at enrolment. Access for people with disabilities depends on the facilities at the venues used by SGSCC, and SGSCC will endeavour to make practicable special arrangements to meet those needs.

Privacy

Information about students, including information submitted on the enrolment form, may be used by SGSCC or other authorised organisations for student administration, communication, state and national reporting, and program monitoring and evaluation.

This information may be disclosed to the National Centre for Vocational Education Research (NCVER) and/or an authorised agent to undertake surveys. Providing this information is necessary for both enrolment and re-enrolment. Information will be stored securely and disposed of securely when no longer required. You may access your personal information by contacting the College on 02 9528 3344.

Rights and Responsibilities of the Client/Student

Clients have the right to:

·       Be treated fairly and with respect by SGSCC staff and students, in line with equity and anti-discrimination legislation.

·       Privacy, dignity and confidentiality.

·       Quality provision of courses that recognise and appreciate individual needs and learning styles, with no hidden costs.

·       Complain through appropriate channels.

·       Appeal for a review of assessment results (accredited courses only).

·       Be protected from all forms of harassment.

·       Truth in advertising.

·       Know about policies that refer to them.

·       A safe and clean learning environment.

Clients are expected to:

·       Treat other SGSCC students and staff with respect and fairness.

·       Read the General Student Information in the College brochure and on our website.

·       Behave in an acceptable and appropriate manner towards College staff and students, and respect the property of the College, host schools, lessons and clients.

·       Refrain from swearing in classrooms and other learning areas.

·       Not behave in any way that could offend, embarrass or threaten others.

·       Provide their course requirements where applicable (and where notified).

·       Be punctual and attend regularly.

·       Not bring non-enrolled persons to class.

·       Provide accurate personal information as required, and advise of changes (e.g., name, contact phone number) and other information required for statistical reporting.

·       Refrain from using mobile phones, pagers or similar devices during class.

·       Not engage in plagiarism, collusion or cheating in any assessment task (accredited courses only).

·       Submit assessment tasks by the due date, or request an extension where exceptional circumstances apply (accredited courses only).

·       Follow normal safety practices, including written and verbal directions given by SGSCC staff.

The College reserves the right to refuse enrolment or remove from class students who do not behave in an acceptable and appropriate manner towards College staff and students, or who do not respect the property of the College, host schools and fellow students. The College has the right to charge course fees. The College has the responsibility to provide a safe workplace; protect clients from financial exploitation in the conduct of its business; protect the privacy and confidentiality of clients and employees; provide physical access for clients and employees where possible (dependent on available access, facilities and resources); inform employees and clients of policies that pertain to them; ensure honesty and truth in advertising; and act ethically in all dealings in line with equity and anti-discrimination legislation.

For further information, please contact SGSCC on 02 9528 3344.

Website

This website may contain links to, or frames of, websites of third parties (external websites). SGSCC is not required to maintain or update these links. Links to external sites should not be taken as endorsement, approval, recommendation or preference by SGSCC for the external site owners/operators, or for any information, products or services referred to on those sites, unless expressly indicated on this website. SGSCC makes no warranties and accepts no liability for material contained on external sites. SGSCC is not liable for any interference with, or damage to, your computer systems that occurs in connection with use of this website or an external site. You must take your own precautions to ensure anything you select for use from this website is free of viruses or anything else that may interfere with or damage the operation of your computer systems.

WorkSkills

SGSCC offers a range of nationally accredited training courses that are accredited by the Australian Skills Quality Authority (ASQA). These courses can be identified by the Nationally Recognised Training (NRT) logo and meet the Standards for NVR for Registered Training Organisations 2012. You may apply for Recognition of Prior Learning (RPL) and Credit Transfer. All accredited courses require students to be assessed to determine successful completion.

5. Health & Conditions of Entry

Infectious Disease & Respiratory Illness – Conditions of Entry

To help SGSCC maintain a safe and healthy environment for staff, students, clients, tutors, visitors and contractors, individuals must not enter or remain on SGSCC premises if they are experiencing symptoms of an infectious or respiratory illness.

Symptoms may include, but are not limited to:

• fever
• cough
• sore throat
• runny or blocked nose
• shortness of breath
• vomiting or diarrhoea
• flu-like or cold-like symptoms

Individuals who become unwell while on SGSCC premises or while participating in SGSCC programs may be required to leave the premises and seek appropriate medical advice or assessment. Assistance will be provided where reasonably required.

Where a student or client becomes unwell, SGSCC may contact their parent, guardian, carer, emergency contact or responsible person to arrange collection or appropriate support.

SGSCC may implement reasonable health and safety measures in response to infectious disease risks, consistent with workplace health and safety obligations and public health guidance. These measures may include hygiene practices, cleaning protocols, ventilation measures, temporary exclusion from attendance, or other risk-control measures where appropriate.